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On the Login Page Click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP code will be sent to you. Use that code to set a new password. Make sure your password is at least 8 characters long and includes a mix of uppercase letters and numbers — this will keep your goya 9 account more secure.

KYC verification is required for large withdrawals. This protects your account and helps prevent fraud. Simply upload a photo of your NID card or passport — verification is typically completed within 24 hours. goya 9 keeps all your personal information fully secure and confidential.

No. Under goya 9 rules, only one account may be registered per mobile number. Creating multiple accounts from the same device or IP address is strictly prohibited. Violations may result in account suspension and balance forfeiture.

Too many incorrect password attempts may temporarily lock your account. Wait 30 minutes and try again, or reset your password. If the issue persists, contact our 24/7 support team — they'll resolve it quickly.

The minimum deposit at goya 9 is just BDT 200. With such a low starting amount, you can participate in all our games and Sports Betting. A special welcome bonus is also available on your first deposit, giving your balance an instant boost.

In most cases, deposits are credited to your goya 9 account instantly — within 1–5 minutes. Occasionally, network issues may cause a delay of up to 15–30 minutes. If more than 30 minutes have passed, send a screenshot of the transaction to our support team.

goya 9 does not charge any deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer charges in accordance with their policies. Only the amount that arrives in your goya 9 account will be credited to your balance.

Withdrawal requests are typically processed within 15 minutes to 2 hours of submission. During peak hours, processing may take up to 24 hours. Large amounts may require additional verification. If your withdrawal exceeds 24 hours, please contact our support team.

The minimum withdrawal amount at goya 9 is BDT 500, and the maximum you can withdraw in a single day is BDT 500,000. VIP members enjoy even higher daily withdrawal limits. On the VIP Page for more details.

Withdrawals are typically rejected due to incomplete KYC, unmet wagering requirements, or mismatched account details. Start by reading the rejection reason carefully. Complete your KYC and fulfill any bonus wagering requirements. If the issue persists, contact our support team with full details.

Wagering requirements refer to the number of times you must bet your bonus amount before you can withdraw it. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 10,000 in bets. Each bonus has its own terms, so always read the conditions carefully before claiming.

goya 9 VIP members enjoy: higher withdrawal limits, a dedicated personal account manager, exclusive weekly cashback, faster withdrawal processing, special birthday bonuses, and much more. Earn points by playing and level up your VIP status.

goya 9's In the Sports section Live and pre-match betting is available on over 30 sports, including cricket (IPL, BPL, Test, ODI), football (Premier League, La Liga, World Cup), tennis, badminton, and kabaddi. Cricket is the most popular choice among Bangladeshi players.

If your internet disconnects during a live game, the goya 9 system automatically saves your game state. Once reconnected, you can resume right where you left off, and any bets placed remain secure. Note that slot games typically end the round and settle the bet upon disconnection.