Goya 9's Terms & Conditions — Know before you become a member

1 General Terms & Conditions and Applicability

Goya 9 (hereinafter referred to as the "Platform", "we", or "us") is an internationally licensed online gaming platform providing services to Bangladesh and select other countries. These Terms and Conditions constitute a legally binding agreement between goya 9 and the user.

Although these Terms and Conditions are also available in Bangla, the English version shall prevail in the event of any legal dispute. goya 9 reserves the right to amend these terms at any time without prior notice. Continued use of the platform following any changes will be deemed acceptance of the revised terms.

Goya 9 does not provide services to individuals in jurisdictions where online gaming is prohibited by law. It is your sole responsibility to ensure compliance with the local laws applicable in your area. If online gaming is illegal where you reside, please refrain from using this platform.

2 Account Registration & Eligibility

The following conditions must be met to open an account on goya 9:

• You must be at least 18 years of age.
• You must provide accurate and complete personal information.
• Each individual may operate one account only.
• Opening multiple accounts from the same household, IP address, or device is strictly prohibited.
• You must provide a valid email address and phone number.
• You must keep your account information up to date at all times.

Goya 9 reserves the right to decline any registration, particularly if there is reason to believe the information provided is false or fraudulent. A national ID card, passport, or other documents may be requested for account verification.

3 Deposit & Payment Policy

Goya 9 accepts the most popular payment methods available in Bangladesh. All deposits must be made from your own account or mobile wallet — third-party payments are not accepted.

• Minimum deposit: BDT 100 (one hundred taka).
• Maximum daily deposit: BDT 1,00,000 (one lakh taka).
• Accepted methods: bKash, Nagad, Rocket, Upay, credit/debit cards, and cryptocurrency.
• Deposits are typically credited within 30 seconds to 5 minutes.
• Goya 9 is not responsible for any technical issues that occur during the deposit process.

4 Withdrawal Policy

The following rules apply when withdrawing winnings from goya 9:

• KYC verification must be completed before making a withdrawal.
• Minimum withdrawal amount: BDT 500.
• Your first withdrawal must be made using the same method as your deposit.
• Processing time: typically 1–3 business days.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Goya 9 may require additional verification for large withdrawal amounts.

If a withdrawal is rejected for any reason, the funds will be returned to your goya 9 account. You will be notified by email with the reason for the rejection.

5 Bonuses & Promotional Offers

Goya 9 offers a variety of bonuses and promotional offers. Please keep the following terms in mind when using these offers:

• Welcome Bonus: 150% bonus on your first deposit — up to a maximum of BDT 10,000. Wagering requirement: 30x.
• Reload Bonus: A minimum deposit is required to qualify for the weekly Reload Bonus.
• Cashback: A cashback percentage of your net losses is paid out on a weekly basis.
• Free Spins: Free spins are awarded on selected slots games, and any winnings are subject to wagering requirements.

Goya 9 reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus conditions are not met, the bonus and any winnings derived from it will be forfeited.

6 Gaming Rules & Fair Play

All games on goya 9 are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every outcome is completely random and impartial. Independent third parties conduct regular audits of this system.

• Using any method or software to influence game outcomes is strictly prohibited.
• Any winnings resulting from a technical error will be considered void.
• Full game rules are available within each game — please read them before you play.
• Goya 9 is not liable for internet connection failures; however, any incomplete rounds will be settled according to server records.

7 Prohibited Activities

The following activities are strictly prohibited on goya 9 and will result in immediate account suspension:

• Opening an account using false or fraudulent information.
• Operating multiple accounts.
• Bonus arbitrage or any form of bonus abuse.
• Money laundering or any illegal financial transactions.
• Hacking, phishing, or any other form of cybercrime.
• Using automated bots or software to play games.
• Harassment or threatening behavior toward other users.
• Disrespectful or abusive behavior toward goya 9 staff.

8 Account Closure & Restrictions

Goya 9 may temporarily or permanently suspend an account under the following circumstances:

• Breach of Terms.
• Suspicious or fraudulent activity.
• Without completing KYC verification.
• Accounts that have been inactive for an extended period (over 12 months).
• At the user's own request.

Any verified balance (excluding bonuses) in a permanently closed account will be refunded, though this may be delayed while an investigation is ongoing.

9 Responsible Gaming

Goya 9 places the highest importance on responsible gaming. We believe entertainment should be enjoyable — never a burden. To support this, we offer the following features:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Gaming Time Tracker: Set daily reminders for your gaming sessions.
• Reality Check: Periodic gaming session review notifications.

If you feel that gaming is becoming a problem, please contact our support team or Responsible Play Visit the page.

10 Privacy & Personal Data

Goya 9 takes the protection of your personal information very seriously. We collect, use, and store your data solely for the purpose of providing our services. For more details, please refer to our Privacy Policy Read.

• Your personal information is never sold to third parties.
• Data may be shared with authorities where required by legal obligation.
• Your data is protected by SSL encryption.
• You may update your personal information at any time.
• Even after account closure, certain data may be retained for a specified period to meet legal requirements.

11 Dispute Resolution & Arbitration

If a dispute arises between you and goya 9, please follow the steps below:

• Step One: Contact our customer support team directly. Most issues are resolved within 24–48 hours.
• Step Two: If the matter remains unresolved, please submit a written complaint. We will provide a formal response within 7 business days.
• Step Three: If both parties agree, disputes may be resolved through a neutral arbitrator.

Decisions made by goya 9 are considered final. However, you may file a complaint with the relevant licensing authority. In the event of legal proceedings, the applicable law and jurisdiction will be determined by the country in which the platform is registered.

12 Amendments & Enforceability of Terms

Goya 9 reserves the right to update these Terms and Conditions, in whole or in part, at any time. For significant changes, we will:

• We will post a notice on the platform.
• We will do our best to notify registered users by email.
• The effective date of any changes will be updated on this page.

Continued use of the platform after any changes have been made will be taken as your acceptance of the updated terms. If you do not agree with the new terms, please stop using the platform and contact us to close your account.